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How to make a complaint

A Complaint must be in writing and addressed to the Code Administrator with supporting material and should:

(i)       state the nature of the conduct in question;

(ii)      state the provision of the Code alleged to have been breached and the reasons for asserting a Breach                                has occurred; and

(iii)     provide evidence to support the claim of Code breach.

Please email your complaint to

For any questions please call FIA on 1300 889 670.